Support During the Complaints Process
The mandate of the Regulator is to:
- Protect the public from harm;
- Serve and promote the public interest;
- Subject to the public interest, preserve the integrity of the respiratory therapy profession; and
- Maintain public confidence in the ability of the Regulator to regulate the profession.
We do not represent or advocate for respiratory therapists in the complaints process. We are also unable to act as advocates or representatives for any other participant in the complaints process, including the person who files a complaint. The principles of natural justice require us to conduct investigations and resolve complaints in a procedurally fair and unbiased manner.
We treat all participants in the complaints process with respect and expect the same in return. If you have made a complaint or are considering doing so and you need support or information, please reach out to us. For example:
- You require assistance filing a complaint due to accessibility needs or a language barrier;
- You are unsure whether filing a complaint with the Regulator is the best way to address your concern;
- You are unsure whether what you experienced is acceptable respiratory therapy practice; or
- You are unclear on any aspect of the complaints process.
You are not required to retain legal counsel if you file a complaint. However, if you wish to obtain legal advice, you may consult with a lawyer at your own cost. The Regulator will not be able to advise you on your legal rights or the availability of remedies in court.
If you are a respiratory therapist who has received a complaint, you may contact us to clarify any aspect of the complaints process or your professional responsibilities. Please note that Regulator staff cannot provide you with legal advice or provide specific guidance on how to respond to a complaint.
All respiratory therapists in Nova Scotia are required to carry professional liability insurance. Check with your insurer to determine if your insurance defence costs in regulatory proceedings. Your insurer will be able to advise you whether and to what extent your policy will cover the cost of legal representation in the event of a complaint. Support may also be available through your union representative.
We recognize that the complaints process can be stressful for all participants. You are permitted to disclose your participation in the complaints process to your own healthcare provider to seek support, treatment and guidance.