Submitting a Complaint
How do i submit a complaint
If you have a concern about a respiratory therapist, please fill out and submit the Complaint Form. Alternatively, you may submit your complaint in a written document by email or regular mail. If you mail your complaint, mark it as confidential and address it to the Registrar.
Please include the following information with all complaints:
- Your full name and contact information
- The name of the respiratory therapist you are making the complaint about, or as much information as you can provide to help identify that individual (date, time, and location of the incident, relevant demographic details regarding the respiratory therapist)
- Your relationship to the respiratory therapist
- The name of the patient/client if you are submitting the complaint on their behalf.
- As many facts and details regarding the complaint as possible (including a description of actions/behaviours which caused your concerns, when and where the incident occurred, and who else was present or may have relevant information about the incident)
- Confirmation whether you have raised the concerns with any other organizations or whether any other investigations are ongoing (e.g. police involvement)
- A description of how you think your concerns could be resolved
- If you have any documentation which is relevant to your concerns, you may also provide that information
If you need assistance with submitting a complaint, including because of accessibility needs, or would like to speak to someone before submitting a concern, please contact us.
Complaints are not anonymous.
When you submit a complaint, you will be contacted by staff of the NSRRT within 5-10 business days to acknowledge receipt and provide you with information on next steps. Although there is no time limit to bring a complaint forward, it is important to let the NSRRT know as soon as possible. Complaints can also be made against a former NSRRT registrant who was registered at the time of the incident but no longer holds a license.